Frequently Asked Questions

When should I place my order?

Because each wedding vow keepsake is made to order and it is a time-intensive process, we recommend placing your order well in advance of your wedding date. -- If ordering from the Signature Wood Collection, we recommend placing your order at least 2 - 4 months before your wedding date. -- If ordering from the Deluxe Sculptural Collection, we recommend placing your order at least 3 - 6 months before your wedding date. Custom orders may require additional time. Rush orders are sometimes available upon request. If your wedding is less than 2 months away, please contact us before placing your order.



Can I request a certain color or type of wood?

Of course. We are happy to work with you if there are certain colors or types of wood that you prefer for any element of your wedding vow keepsake. Also, feel free to mix and match sculpture colors, wood types, and bases that you see on this site. Simply contact us before your purchase to make sure it's feasible.



Do you take custom orders?

Yes, we do. In fact, the majority of our wedding vows are customized in one way or another. You can read more about our customized options by clicking here.



What is your refund policy?

Each wedding vow keepsake is fully refundable up to 7 days after it is ordered, so you can make the purchase worry-free. Rush orders may have a smaller refund window, which will vary depending upon the specfic circumstances and timing of the order.



How can I incorporate my wedding vow keepsake into my wedding?

There are many meaningful ways to incorporate your vow keepsake, throughout your wedding and your home.

Some couples choose to have their Timeless Wedding Vows displayed near them under their wedding canopy, others choose to have it on display during their reception, and others love to display them proudly in their home after the wedding ceremony – a meaningful reminder of that special day and of their love.



Are wedding vow keepsakes only for weddings?

Certainly not! It can be a wonderful gift to each other for an anniversary, or any other momentous occasion in the life of you and your soulmate. It also makes a perfect addition to wedding vow renewal ceremonies.



I don't want to see my partner's vows before our wedding. If we place an order, is this still possible?

It certainly is! When purchasing a Timeless Wedding Vow, you create a simple member profile through this website where you can each upload your individual vows, without your partner ever seeing what you wrote. This member portal also allows us to contact each of you separately in case we have any questions or to send a template/proof. With our process, you won't see your partner's vows (and they won't see yours!) until you choose to see it.



I have a question that wasn't answered here. How can I get in touch?

Feel free to send us a message directly to info@TimelessWeddingVows.com - or - You can use our contact form by clicking here to send us a quick message directly through the site.